As our customer, if you need to, you have the the possibility to return the products purchased on our website https://www.duepuntootto.com within 10 days from the date of delivery of the order (Art.52 of the Consumer Code).

The products you wish to return must be accompanied by the corresponding invoice, in case of partial return, please mark only the products you intend to return. Refunds will be credited to the original payment method you used. 

The product must be perfectly intact and unused. It must have the label attached and its packaging (2.8 box or dust bag) must be returned intact. Otherwise, we will not proceed with the return. 

If you want to make a exchange you may exchange it for an item(s) of equal value, a small shipping fee will be required. - request it by email 

To make a return, you must email info@duepuntootto.com with your request. If the return is accepted you can return the package and you will be given the various instructions. 

Please note that refunds may take up to 28 business days. If an order was shipped within the European Union, VAT will be fully refunded. Outside the European Union, customs taxes and VAT will not be refunded by 2.8, so please contact your local customs office directly.

Shipping and customs fees are the responsibility of the customer for each return.

If the articles and the packaging does not follow our return policy standards the article will not be refund.